Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the website digitalpandalab.online and all services offered by Digital Panda Lab ("we", "us", "our", "the Company"), a digital services company based in Karachi, Pakistan.

By visiting our website, submitting a contact form, making a payment or engaging any of our services, you ("Client", "User", "you") confirm that you have read, understood and agree to be bound by these Terms. These Terms apply to all service agreements, whether in writing, verbal or via electronic communication.

Digital Panda Lab provides the following services, subject to separate project agreements and/or scope documents:

• Website Development — design and development of websites, landing pages and e-commerce platforms.
• Mobile App Development — iOS, Android and cross-platform application development.
• Point of Sale (POS) Systems — installation, configuration and support of offline and cloud-based POS software.
• Digital Marketing — Google Ads, Meta Ads, social media management and search engine optimization (SEO).
• eBay Virtual Assistant Services — store management, product listing, customer support and account optimization.
• Other related digital services as agreed in writing.

The specific scope, deliverables, timeline and pricing for any service will be confirmed in a separate Project Proposal or Service Agreement provided to the Client before work begins.

To enable Digital Panda Lab to deliver services effectively, the Client agrees to:

• Provide accurate, complete and timely information, materials and approvals required for the project.
• Designate a single point of contact to provide clear instructions and feedback.
• Respond to questions and review requests within a reasonable timeframe (typically 3 business days). Delays caused by late Client responses may extend project timelines — Digital Panda Lab will not be held liable for such delays.
• Ensure that any content, logos, images or materials provided are owned by the Client or properly licensed for use, and do not infringe any third-party rights.
• Make all payments as per the agreed schedule.
• Not request work outside the agreed project scope without a formal change request and revised pricing.

All prices are quoted and payable in Pakistani Rupees (PKR) unless otherwise agreed in writing.

• Standard projects: A non-refundable deposit of 50% of the total project cost is required before work commences. The remaining 50% is due upon project completion and before final delivery of files or launch.
• POS Systems: Full payment is required before or upon installation, unless a separate installment agreement is in place.
• Monthly retainer services (digital marketing, SEO, VA): Payment is due in advance at the beginning of each month.
• Invoices not paid within 7 days of the due date may incur a late fee of 5% per week on the outstanding amount.
• Digital Panda Lab reserves the right to pause or suspend work on any project where payment is overdue.

All project timelines are estimates provided in good faith based on the scope agreed at the time of proposal. Timelines are subject to change if:

• The Client requests changes to the scope after work has commenced.
• The Client delays in providing required materials, feedback or approvals.
• Technical dependencies outside our control cause delays (e.g., third-party API issues, hosting provider downtime).

We will notify the Client as early as possible of any anticipated delays and provide a revised timeline. Digital Panda Lab will not be liable for any losses or damages arising from project delays where the cause is outside our reasonable control.

Client Content: All content, logos, images, text and materials provided by the Client remain the intellectual property of the Client.

Delivered Work: Upon receipt of full and final payment, ownership of the final deliverables (website, app, design files etc.) transfers to the Client.

Prior to full payment: Digital Panda Lab retains all rights to the work in progress. The Client may not use, share or publish any deliverable until full payment has been received.

Third-party components: Some projects may include third-party themes, plugins, libraries or open-source software. These remain subject to their own respective licenses. Digital Panda Lab will inform the Client of any significant third-party licenses that apply.

Portfolio rights: Unless the Client requests otherwise in writing, Digital Panda Lab reserves the right to display completed work in our portfolio, website and marketing materials.

Both parties agree to keep confidential any sensitive business information shared during the course of the engagement. This includes but is not limited to business plans, financial data, customer data, passwords and proprietary processes.

This confidentiality obligation does not apply to information that is already publicly available or that is required to be disclosed by law.

Digital Panda Lab will never sell, rent or share Client data with third parties for commercial purposes. Any data shared is used solely for the purpose of delivering the agreed services.

The following additional terms apply specifically to Digital Panda POS installations:

• Software License: The POS software is licensed, not sold. The Client receives a non-transferable license to use the software at the agreed business location(s).
• Hardware: Unless otherwise agreed, Digital Panda Lab does not supply hardware. The Client is responsible for sourcing compatible hardware. We will advise on requirements.
• Support: Post-installation support is provided via WhatsApp and phone during business hours. On-site support may be subject to a separate service call fee depending on location.
• Software Updates: Major version updates may require a separate upgrade fee. Minor bug fixes and patches will be provided at no charge during the warranty period.
• Data: Client business data stored in the POS system remains the property of the Client at all times. Digital Panda Lab does not access Client transaction data without explicit permission.
• Tax Compliance: While we configure SRB, PRA or FBR integration as requested, the Client remains solely responsible for their own tax filings and legal compliance obligations.

To the maximum extent permitted by applicable law in Pakistan:

• Digital Panda Lab's total liability to the Client for any claim shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.
• We are not liable for any indirect, incidental, consequential or special damages including loss of profits, loss of data, loss of business or reputational damage — even if we have been advised of the possibility of such damages.
• We are not responsible for downtime, data loss or security breaches caused by third-party hosting providers, payment gateways or internet service providers.
• We do not guarantee specific rankings, traffic levels or revenue outcomes from digital marketing services, as these are influenced by many factors outside our control including search engine algorithm changes and market conditions.

Digital Panda Lab operates a fair refund policy based on work completed:

• Initial deposits are non-refundable once work has commenced, as they cover the initial planning, research and resource allocation for your project.
• If a project is cancelled by the Client after work has begun, payment is due for all work completed up to the date of cancellation, billed at the applicable hourly or milestone rate.
• POS system installations are non-refundable once the software has been installed and activated at the Client's premises.
• If Digital Panda Lab fails to deliver the agreed scope due to our own fault, the Client may request a proportionate refund or credit, assessed on a case-by-case basis.
• For monthly retainer services, the Client may cancel with 15 days' written notice. No refund is provided for the current billing month.

Either party may terminate a service agreement by providing written notice (WhatsApp or email is acceptable) under the following conditions:

• Client termination: The Client may terminate at any time, subject to payment for all work completed to date and any non-recoverable costs already incurred.
• Digital Panda Lab termination: We reserve the right to terminate any engagement if the Client breaches these Terms, engages in abusive or illegal conduct, or fails to make payment after written notice.
• Upon termination, all completed deliverables (that have been fully paid for) will be delivered to the Client. Unpaid deliverables will be withheld until full payment is received.

Digital Panda Lab is committed to protecting your privacy. When you use our website or engage our services:

• We collect only the personal information necessary to provide our services (name, phone, email, business details).
• We do not sell or share your personal data with third parties for marketing purposes.
• Contact form data is used only to respond to your inquiry and fulfil your service request.
• We may use anonymized, aggregated data for improving our services and website.
• By submitting a contact form or engaging our services, you consent to being contacted via WhatsApp, email or phone in connection with your inquiry.

For detailed privacy practices, please refer to our Privacy Policy (available on request).

These Terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising from or in connection with these Terms or any service agreement shall be subject to the exclusive jurisdiction of the courts of Karachi, Sindh, Pakistan.

We encourage resolving any disputes through direct communication first. Most issues can be resolved quickly through an honest conversation — please reach out to us before escalating to a formal legal process.

If you have any questions about these Terms and Conditions, please contact us: